Frequently Asked Questions
Everything you need to know about your Tomorrowland experience.
What are the worldwide shipping options?
We offer global shipping via premium carriers. Delivery times vary by region, typically taking 3-5 business days for domestic orders and 7-14 business days for international destinations.
How can I track my order?
Once your order is dispatched, you will receive a confirmation email containing a tracking link and number to monitor your package's journey in real-time.
What is the return policy for festival merchandise?
Items can be returned within 30 days of receipt, provided they are in their original, unworn condition with all tags attached. Please note that limited edition event items may have specific restrictions.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and region-specific secure payment methods like iDEAL and Bancontact.
Are the products official Tomorrowland quality?
Yes, every item in the store is official merchandise designed with high-quality materials and unique details to ensure the authentic Tomorrowland spirit lasts for years.
Can I change or cancel my order after it is placed?
To ensure fast delivery, we process orders quickly. You can request a change or cancellation within 1 hour of purchase by contacting our support team.